These Terms & Conditions govern the use of the Krone Hotel website and all services provided by Krone Hotel. By accessing our website, making a reservation, or staying at our property, guests agree to comply with the policies outlined below.
Throughout this document, the terms “Krone Hotel,” “we,” “our,” and “us” refer to Krone Hotel, while “guest,” “customer,” or “user” refers to any individual using our website or booking our services.
Krone Hotel reserves the right to modify these Terms & Conditions at any time without prior notice.
Privacy Policy
Krone Hotel values the privacy and trust of every guest. Any information collected through our website or booking system is handled securely and responsibly.
Information We Collect
To provide a smooth reservation and hospitality experience, we may collect:
- Guest name and surname
- Contact details including phone number and email address
- Reservation and accommodation details
- Payment and billing information
- Website usage data, IP address, and device information
This information may be used to:
- Confirm and manage reservations
- Provide guest support and communication
- Process secure payments
- Improve website performance and guest experience
- Maintain safety, prevent fraud, and protect our services
Krone Hotel does not share or sell guest information to third parties except where required by law or necessary for operational and security purposes.
All collected information is protected through secure technologies, restricted access systems, and data protection measures.
Cancellation & Refund Policy
At Krone Hotel, we understand that travel plans may change. Our cancellation policy is designed to provide clarity and flexibility for our guests.
- Reservations cancelled 14 days or more before the check-in date are eligible for a full refund.
- Reservations cancelled 3 days before the check-in date are eligible for a 50% refund.
- Reservations cancelled 1 day before check-in, or on the arrival date, are non-refundable.
Please note that banking or transaction fees applied by payment providers may be deducted from the refunded amount where applicable.
Check-in time begins at 14:00 on the arrival date.
Reservation Terms
All bookings are subject to availability and confirmation by Krone Hotel. Guests are responsible for providing accurate information during the reservation process.
Krone Hotel reserves the right to refuse, modify, or cancel reservations in cases involving incorrect information, failed payment transactions, policy violations, or unforeseen operational circumstances.
Refund Requests
Guests requesting a cancellation and refund must contact Krone Hotel through the official booking platform or communication channels.
Approved refunds are typically processed within 7 business days.
Guest Responsibility
Guests are expected to respect hotel property, facilities, staff, and other visitors throughout their stay. Any damage caused to hotel property due to negligence or misconduct may result in additional charges.
Krone Hotel is not responsible for delays, cancellations, or interruptions caused by circumstances beyond reasonable control, including natural events, transportation issues, technical failures, or governmental actions.
Agreement
By using the Krone Hotel website or completing a reservation, guests confirm that they have read, understood, and accepted these Terms & Conditions in full.
